How to place an order
To place an order click the ‘Buy now’ button next to the product(s) you wish to purchase. Once you have finished browsing, enter the checkout by clicking ‘Your Basket’ at the top of any page. Once in the checkout, you will be taken through a secure ordering and payment procedure, after which you will be sent email confirmation of your order and payment.
International Orders
We are very sorry but at this moment in time we are unable to accept orders for delivery outside the UK.
Secure payment
Our online ordering service is hosted on a secure server, so you can be confident that when you send your details they will be held in a safe environment. Your order details will be kept in our ordering system only as long as we need to for administrative purposes (eg if there is a query on your order after purchase) – please see our privacy policy for more details.
Payments are securely processed by either Stripe or Paypal and we have no access to your full card number, security code or other banking details.
Delivery costs
Many of our books are offered free of shipping charges if posted to an address in the UK. They will be shipped via Royal Mail 2nd Class UK postage or the equivalent economy courier service. If you wish to opt for faster delivery, please contact us first. With some of our books, we regrettably have to charge a small amount for post and packaging as it is simply unviable to offer them with free shipping. Likewise, all our books will incur shipping charges if posted outside the UK.
If you have ordered more than one product of the same class (ie more than two Top 10 walks books, two or more wales coast path books) you will only be charged the necessary postage and packing of one of each type of book, which may vary according to total weight and dimensions. NB Many of our books are free of shipping charges in the UK!
Delivery times
NB We aim to dispatch all mainland UK web orders within two days of receiving the order. If an item is temporarily unavailable for any reason, or has a longer delivery time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. Your credit card will be debited prior to dispatch of your order.
If the goods fail to arrive, or are damaged in transit, please inform us promptly and we will agree with you the steps to be taken (e.g. replacement, refund, return arrangements etc.). This does not affect your legal rights – for example, if goods are faulty or mis-described.
Your privacy
We are committed to protecting your privacy. We only use the information we collect about you to process your orders and send you very occasional mailings about our work. An unsubscribe link is always included on any mailings about our work and you may opt out of these at any time. A full privacy policy notice can be found on our privacy policy page.
Copyright
This website including all content is copyright protected. To request permission to use any material, please use the contact us page.
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